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If you have missed or are having difficulty with repayments
If you are struggling to keep up with your monthly loan repayments, or anticipate you will miss a payment in the near future the most important thing to do is contact us straight away explaining your situation. We can then try and find a solution that suits us both.
We cannot provide financial advice, however there are a number of organisations that can help if you are having financial difficulties. The following organisations provide this service free of charge:
StepChange Debt Charity: www.stepchange.org or 0800 138 1111
Citizens Advice Bureau: www.citizensadvise.org.uk
Money Advice Service: www.moneyadviceservice.org.uk or 0300 500 5000
Fees – our process
We charge a one-off administrative fee when setting up your loan.
We will also collect a monthly borrowing fee with your repayments, to cover our services.
We also charge a late payment fee for missed payments.
We aim to remain fair
We don’t charge any fees if you make overpayments on your loan, or settle your loan early.
Minimum borrower requirements
There are five things we’ll need to see, when you apply.
*No CCJs, defaults, IVAs, DROs in the last 6 years
Help & Support
Quick links
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Learn about How It Works
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Read the FAQs
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Stay up to date on financial news and articles with our Blog
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Investing Risk and learn how we protect your investment
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Get in touch by filling out the form and Contact us
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Find out how to make a complaint, read our Complaint procedures
We’re here to help
Still have questions? Get in touch with our support team for help or more information.
Our office hours are Monday to Friday 9:00 am to 5:30 pm
Call us:
0203 887 7154
Postal address:
Leap, FKS House, 40-44 Newman Street, London, W1T 1QD