If you have missed or are having difficulty with repayments

If you are struggling to keep up with your monthly loan repayments, or anticipate you will miss a payment in the near future the most important thing to do is contact us straight away explaining your situation. We can then try and find a solution that suits us both.

We cannot provide financial advice, however there are a number of organisations that can help if you are having financial difficulties. The following organisations provide this service free of charge:

StepChange Debt Charity: www.stepchange.org or 0800 138 1111

Citizens Advice Bureau: www.citizensadvise.org.uk

Money Advice Service: www.moneyadviceservice.org.uk or 0300 500 5000

Fees – our process

We charge a one-off administrative fee when setting up your loan.

We will also collect a monthly borrowing fee with your repayments, to cover our services.

We also charge a late payment fee for missed payments.

We aim to remain fair

We don’t charge any fees if you make overpayments on your loan, or settle your loan early.

Minimum borrower requirements

There are five things we’ll need to see, when you apply.

*No CCJs, defaults, IVAs, DROs in the last 6 years



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