As an investor, your money is not protected by the Financial Services Compensation Scheme (FSCS). There are circumstances where you will lose some or all your money.
Find out more on our Investing Risks page.
As a borrower, not making repayments on time will negatively impact your credit score.
Find out more on our Borrowing Risks page.
If you want to make a complaint about the Loan Contract or Leap you can email email@example.com with brief details of your complaint and your account reference. Leap will acknowledge your complaint within one business day. Leap will then investigate and send you an initial response. This should take no longer than three business days.
We will keep you informed of our investigations and will aim to resolve the matter within four weeks of receiving your complaint.
If within eight weeks after receiving a complaint we are still not able to resolve the matter, we will send you a final response. If you don’t agree with our final response you may refer your complaint to the Financial Ombudsman Service, who can be contacted by telephone on 0800 023 4567 or at www.financial-ombudsman.org.uk You also have the right to make a complaint directly to the Financial Ombudsman Service.
Help & Support
Still have questions? Get in touch with our support team for help or more information.
Our office hours are Monday to Friday 9am to 5:30pm
020 3664 8625
FKS House, 40-44 Newman Street,
London, W1T 1QD